- 1. Delivery Details
- 2. Payment Options
- 3. Warranties and Returns
- 4. Holiday Season Policy
Spot A Buy has a fully integrated courier system. Costing of delivery and delivery options are build into the e-commerce website. The cost is calculated accurately and at real time, which means that customers closer to the pick up address and densely populated areas do not have to pay higher rates to make up for customers further away.
A nutshell: The advantages of a fully integrated courier system include:
- Increased efficiency
- Increased productivity
- Reduced delivery time
- Best possible price to the customers
We supply the following domestic services:
- Same day Express
- Overnight Express
- Budget Courier
- Road Freight
- Public Holidays
- Saturday Delivery
Collect from Our Shop - Free
Customers who wish to avoid delivery costs may pick up their items from Esquire Direct's offices. We will notify you when your products are ready to be collected.
If there is no stock available, we will phone you to notify you of the problem and you'll be able to cancel the order or wait for the backorder. Items placed on back order are shipped as soon as they become available from the manufacturer.
You can transfer the amount for your transaction into our account directly. Our bank details are at the end of this letter.Please note that Internet Transfers take up to 3 working days to clear and we will ship the goods once the transfer has cleared.
Esquire Direct accepts Visa and MasterCard.
IMPORTANT NOTICE: 1. All transactions will be processed in South African Rands (ZAR).
2. 'Virtual Card Acquiring' will reflect on the card holder's statement.
In order to reduce our risk, we do a credit check on every Credit Card customer - this allows us to make the transaction with no chance of fraud. This also protects you, the credit card holder, as we ensure that you do not have a criminal using your credit card on our site. All card numbers are transmitted using SSL technology, which encrypts all the data. Our Shop does not store credit card numbers. As a result, we will need you to submit your credit card details after every transaction. Read more about our Security Policy.
Esquire Direct accepts cheque deposits into our bank account. Cheques to be made out to: Esquire Direct. Please note that cheques take 7 working days minimum to clear and we can only ship your goods once the payment has cleared. For speedy service, we recommend using a transfer instead.
You may pay Esquire Direct by cash. This option is only available if you are collecting your order from our offices (click here for contact details).
Esquire Direct Bank Details:
Account Name: Esquire System Technologies
Bank Name: ABSA
Branch: Centurion (630445)
Account Number: 4053242883
All customer deposits and Internet Transfers need to be paid into the bank account details provided when an order is placed.
Cheques to be made out to Esquire Direct
Please put your name and order number as the reference.
Please fax your confirmation through to the number provided when an order is placed / the fax number on the contacts page.
Items may be returned for refund or replacement subject to manufacturer and/or Esquire Direct restrictions. All product returns must have a Returned Merchandise Authorization (RMA) issued by Esquire Direct. Defective items may be returned for refund or replacement subject to the following restrictions:
1. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
2. Software and consumables are non-refundable unless returned unopened in their original packaging with documentation.
3. Certain hardware items and all custom/special orders may only be returned for replacement and not for refund.
4. All returns must be shipped freight prepaid.
5. Any returns found to be non-defective are subject to a restocking fee of 15% and all non product related fees (shipping, transaction and insurance) are not refundable.
6. If unopened goods are returned within 5 days, you will receive a refund excluding transport costs.
Please take note of our holiday season policies:
Esquire Direct Spot A Buy will remain available for placing orders every day throughout the entire holiday season. However, we cannot guarantee exact delivery times after the 15th of December till the 5th of January.